Shipping Policy

Effective Date: November 2025
Brand Name: Ruva Jewelry
Shop Name: Saraf Kantilal Ratanlal Nagda
Address: 1 Janmay Jay Marg, Mirchi Bazaar, Nagda Junction – 456335
Contact: +91-7000187838
Email: ruvajewels22@gmail.com
Support: 24×7 (Shop open Monday – Sunday)

1. Overview

At Ruva Jewelry, we take great pride in delivering your jewelry safely and promptly.
This Shipping Policy explains how we process, ship, and deliver your orders to ensure a smooth shopping experience.

2. Order Processing

  • All confirmed orders are processed within 2–4 business days (excluding Sundays and public holidays).

  • In case of customized jewelry, processing time may take longer (up to 10–12 business days).

  • Once your order is processed, you will receive an email or SMS confirmation with your tracking details.

3. Delivery Timelines

  • Standard delivery time is 5–10 business days from the date of dispatch, depending on your location.

  • Delivery to remote or rural areas may take slightly longer.

  • We always aim to deliver before or within the promised time frame.

4. Shipping Charges

  • Free shipping may be available for select orders or promotional periods.

  • In other cases, shipping charges are calculated at checkout based on the order value and delivery location.

  • All applicable shipping fees will be clearly displayed before payment.

5. Shipping Partners

We ship through trusted and reliable logistics partners to ensure your jewelry is delivered safely and on time.
Our delivery partners handle your products with care and provide real-time tracking for convenience.

6. Tracking Your Order

Once your order is dispatched, you will receive:

  • A tracking ID via email or SMS.

  • A tracking link to monitor your order’s progress.

If you have not received tracking details within 4 business days of ordering, please contact our support team.

7. International Shipping

Currently, Ruva Jewelry does not offer international shipping.
We are working on expanding our services to international customers soon.

8. Delays or Delivery Issues

While we strive to ensure timely deliveries, delays may occur due to unforeseen events such as:

  • Natural disasters, strikes, or public holidays

  • Courier delays beyond our control

  • Incorrect or incomplete delivery addresses

In such cases, our team will keep you updated and work to resolve any issues promptly.

9. Damaged or Missing Packages

If your package arrives damaged or any item is missing, please contact us within 48 hours of delivery.
Kindly share unboxing photos/videos and order details for verification.
Our team will inspect and resolve the issue quickly — either through replacement, repair, or exchange as applicable.

10. Contact Us

For any questions or shipping-related assistance, please contact our support team:

📍 Address: 1 Janmay Jay Marg, Mirchi Bazaar, Nagda Junction – 456335
📞 Phone: +91-7000187838
📧 Email: ruvajewels22@gmail.com
🕐 Support: 24×7 (Mon – Sun)